G Plants Ltd agrees to supply good/services on the following terms and conditions to the exclusion of any other terms and conditions and which may only be verified under authority in writing of the Supplier.
Terms of Payment
Where credit terms are extended and unless separately agreed the due date for payment will be 30 days nett.
The due date for payment shall be of the essence. Interest at 5% above HSBC Bank Base Rate is chargeable on overdue accounts. Prices are those ruling at the time of delivery or collection.
Quotations
All quotations are invitations to treat and no order binding on the Supplier until confirmed by issue of the Supplier’s order acceptance.
Ownership
All goods supplied remain the property of the supplier until all monies due to the supplier are paid in full and the Customer shall hold them identified accordingly as bailee and grants an irrevocable license to the Supplier to enter on to the Customer’s premises for the purpose of repossessing the Supplier’s goods.
Delivery
Delivery times are quoted in good faith but Supplier accepts no liability for late delivery. Current minimum order value for UK orders is £500 and €600 for Europe.
Quality
Goods supplied are warranted to be of satisfactory quality but no warranty is given for any particular purpose other than the purpose commonly applied or those specified by the relevant manufacturer.
Any goods claimed to be defective must be returned with the appropriate receipt or evidence of purchase and where it is proved that the goods were defective at the time of sale, the Supplier shall have the options of repair or replacement. The property in replaced goods remain with or reverts to the Supplier.
Returned Goods
The Supplier accepts no liability for goods returned, without the written authority of the Supplier. Cancellation of orders will not be accepted unless agreed in writing by the Supplier and where any cancellation is agreed, the Customer will be liable for handling charge.
Time limit on faulty goods is 7 days. The Company does not operate a sale or return policy.
Safe Use
Customers have a duty to use/operate all goods supplied in accordance with manufacturers instructions for safe use and to ensure that such instructions are conveyed effectively by the Customer to any persons using the goods.
The Supplier accepts no liability for injury or losses from the use of products except only that liability for death or personal injury as a result of negligence may not be limited or excluded. All contracts for the supply of goods/services shall be deemed to have been agreed with the Supplier’s premises an both parties to be bound by English Law.
Customer Complaints
G Plants welcomes and encourages feedback of all kinds from our customers. If you have a Complaint about our goods and/or services, our customer service, or about our employees or agents, not only do we want to resolve it to your satisfaction but we also want to learn from it in order to improve our business and customer experience in the future.
It is our policy to resolve Complaints quickly and fairly, where possible without recourse to formal investigations or external bodies.
In particular, the aims of this Complaints Policy are:
1.1 To provide a clear and fair procedure for any customers who wish to make a Complaint about G Plants Ltd, our goods and/or services, our customer service, or about our employees.
1.2 To ensure that everyone working for or with G Plants Ltd knows how to handle Complaints made by our customers;
1.3 To ensure that all Complaints are handled equally and in a fair and timely fashion;
1.4 To ensure that important information is gathered from Complaints and used in the future to avoid such a situation arising again.
If you would like to make a complaint, please contact your sales rep as soon as posible so that we can look into the matter and begin the process to rectify the issue.
Unfair Contract Terms Act
The above terms and conditions have been drawn with the Unfair Contract Terms Act 1977 in mind and the Supplier believes them to be fair and reasonable. If the Customer believes that they are not fair and reasonable he must convey such belief to the Supplier in writing prior to contracting.
For more detailed information on any of our terms and policies please contact info@gplants.com